The
purpose of this website is to provide a central location for handy Telstra
related mobile data contact numbers, links and reference downloads.
Last updated 23rd
December 2008
Help Desks
|
Telstra |
|
|
Mobile
Handsets |
125 111 |
|
Wireless
IP WAN Support |
1800 467 889 |
|
IP
WAN Fast Feature Network Change |
|
|
BlackBerry
& Good Helpdesk |
1800 010 253 |
|
Managed
WAN Support |
1800 815 851 |
|
Argent
EFTPOS Support |
1300 550 143 |
|
Telstra
Switchboard |
1300 368 387 |
|
|
|
|
Non-Telstra |
|
|
ZTE
Support |
1800 670 796 |
|
i-mate
Device Support |
1300 850 513 |
|
Motorola
Device Support |
1300 138 823 |
|
Microsoft
Windows |
02 4221 9780 |
|
Maxon
Support |
02 8707 3000 |
|
Call
Direct Support |
02 9209 4259 |
Downloads
Coverage Maps
|
Next G /
GPRS Radio Coverage |
http://www.telstra.com.au/mobile/networks/coverage/broadband.html |
|
International
Roaming Carriers |
http://www.telstra.com.au/mobile/networks/internat_roaming.cfm |
|
|
For International Roaming, it is recommended to use the full
or long form APN rather than the short form, especially if using a Dedicated
APN from Telstra. Can use the full form APN domestically. Example using APN telstra.corp Short Form APN:
telstra.corp Full Form APN:
telstra.corp.mnc001.mcc505.gprs |
Pricing
|
Mobile Data
Services |
http://www.telstra.com.au/customerterms/bus_mobile_dataserv.htm |
|
Wireless IP
WAN IP
Wireless, Managed Radius, Dedicated APN |
http://www.telstra.com.au/customerterms/bus_ip_solutions.htm |
Mobile Data Solutions -
|
Wireless
Email Solutions |
|
|
Wireless
Tracking Solutions |
|
|
Wireless Job
Dispatch Solutions |
Enterprise
Mobility Solution Dexterra |
|
Wireless
Sales Order Taking Solutions |
Enterprise
Mobility Solution Dexterra |
|
Automated
SMS/Text Message Solutions |
|
TIM Telstra Integrated Messaging
Java API (190kB)
22/2/2008
HTTP SNMP
and WSDL Interfaces (570kB) - 4/3/2008
Mobile Devices
Devices Catalog
(940kB) 9/11/2007
Upgrade your PC
Card from 3.6Mbps to 7.2Mbps 28 Sep 2007
Sierra Wireless Aircard 880E / 880U Series 7 and Aircard 875 Series 3 (3G HSDPA
850MHz)
Disable
TRU-Install <<NEW>>
23/12/2008
Sierra
Wireless Aircard 880E GUI and Drivers - 9/1/2008
Sierra
Wireless Aircard 880U GUI and Drivers - 9/1/2008
Sierra
Wireless Aircard 875 GUI and Drivers - 9/1/2008
Sierra
Wirleess AC880E and 880U Series 7 Standalone Drivers (1.5MB) - 15/2/2008
Sierra
Wireless Customising the Watcher GUI with XML (250kB) - 22/2/2008
Sierra
Wireless AC875 Drivers Standalone for Windows XP 32bit, XP 64bit and Vista
(1.9MB) 5/3/2007
Sierra
Wireless AC875 MAC Config Guide for Internet (1.1MB) 5/3/2007
Sierra Wireless
AC875 Drivers Standalone for Mac up to 10.3.9
(160kB) 5/3/2007
Sierra
Wireless AC875 Drivers Standalone for Mac OSX 10.4 or better (105kB)
5/3/2007
ZTE MF332 PC Card (3G HSDPA 850MHz)
ZTE GUI
for Greater than 18 Char Usernames (9.8MB) 5/3/2007
ZTE
MF332 Config Guide for IP WAN using GUI and DUN (540kB) 5/3/2007
ZTE Q&A Forum Bulletin Board http://www.zte.com.au/ztebb/ - 5/3/2007
Linux
Support for ZTE MF332 27/4/2007
ZTE GUI Circuit
Switched Data Configuration(1.8MB) 24/7/2007
Option GT Max (3G HSDPA
850MHz)
New GUI for
Option GT Max version 5.1.0.835 (37MB)
5/3/2007
Option
GT Max Config Guide for IP WAN using GUI (300kB) 5/3/2007
Setting
Up Windows Dial Up Networking for Option PC Card (31kB) 5/3/2007
Standalone
Drivers for GT Max for use with Windows DUN (850kB) 5/3/2007
MAC
Support for GT Max Config Guide (1.6MB) 27/4/2007
MAC Support
for GT Max Drivers (1.4MB) 27/4/2007
Maxon USB Next G Turbo Modem
Maxon
USB Modem Config Guide for IP WAN using GUI (320kB) - 5/3/2007
Maxon
USB Modem Config Guide for IP WAN using DUN (590kB) 5/3/2007
Maxon
USB Modem User Guide by Maxon (720kB) 5/3/2007
Maxon USB Modem Config Guide
for GUI under Vista (320kB) 21/5/2007
Maxon USB
Modem Setting up for Overseas Roaming (660kB) 29/5/2007
Maxon
Config Guide for Mac Leopard (360kB) - 22/2/2008
Call-Direct
CDM 882 Config Guide for IP WAN and Internet using GUI (705kB) 5/3/2007
Firmware version 1.52.3 to
upgrade CDM 882 from 3.6Mbps to 7.2Mbps (9.8MB) - 29/2/2008 MD5 Checksum
2F6D37F0B5AF1E25D1CEACA46A81B8F9
Upgrade
version 1.52.3 also available directly from Call-Direct downloads page.
Firmware ver 1.47.3
for CDM 882 (25kB) 5/9/2007
Firmware ver 1.46 for CDM 882 (1.5MB)
5/3/2007
Config
Guide for Next G Backup for ADSL into IP WAN ver2 (790kB) 10/5/2007
Config
Guide for Next G Backup for Frame Relay using BGP into IP WAN (650kB)
10/5/2007
Trouble
Shooting Guide for the CDM 882 (2.1MB) 10/5/2007
Config
Guide for CDM 882 for Framed Routing (1.7MB) 5/7/2007
To Make CDM 882 Use PAP
Authentication install this patch (1kB) 9/7/2007
To Make CDM 882 Use CHAP
Authentication install this patch (1kB) 9/7/2007
Please note the firmware
versions approved by Telstra.
|
Software
Version |
Identification
String |
|
CXC 172 3158 R8A (Jun 29 2007) |
Config
Guide for IP WAN and Internet using GUI (1.3MB) 25 January 2008
To Change Radio Bands on the W25
running Ver R4B (1kB) 9/7/2007
TBA
New Procedures to Upgrade W25 Coming Soon.
HSDPA
Wireless WAN Interface Cards for ISRs (2MB) 29/5/2007
Configuring
the Cisco 3G HWIC for Internet and IP WAN Connectivity 08/04/2008
imate JasJam
imate
JasJam Config Guide for IP WAN directly on PDA or as Tethered or Bluetoothed
Modem (1.9MB) 5/3/2007
imate
JasJam Software (to patch WM5 for Foxtel usuage) Upgrade 27/4/2007
imate
JasJam WM5 to WM6 Upgrade 10/12/2007
Motorola Q9
Motorola Q9 Tethered Modem (680kB) 9/11/2007
Motorola RAZR Maxx V6
Motorola
V6 Config Guide for IP WAN and Internet using GUI and DUN Tethered Modem
(4.6MB) 5/3/2007
Nokia 6120
Configuration
Guide for Nokia 6120 GUI as a Tethered Modem for Internet and IP WAN Access
(2.5MB) 9/11/2007
For customers wanting to
use their Nokia 6120 as a NextG modem and not load the full Nokia Data Suite
here is the link to download the Modem (Cable ) drivers only. The Nokia 6120 data cable is the DKE-2.
http://www.nokia-asia.com/A4416047 - 9/11/2007
Palm Treo 750
Disable Hard Coded Internet Proxy in Handset as some
Wireless Data applications are not compatible with the
Telstra internet proxy.
http://www.gadgetech.info/treo/hacks/disableproxy/ -
9/11/2007
Palm Treo WM6 Upgrade -
19 /12/2007
Samsung A501 and A701
Samsung
A501 and A701 Config Guide for IP WAN and Internet using DUN Tethered Modem
(3MB) 5/3/2007
LG TU500
LG
TU500 Config Guide for IP WAN and Internet using GUI and DUN Tethered Modem
(1.1MB) 5/3/2007
Merlin U630 (3G 2100MHz)
Novatel
Wireless Merlin U630 New GUI (7.6MB) 5/3/2007
Connecting
Merlin PC Card to Wireless IP WAN (684kB) 5/3/2007
Sierra Wireless Aircard 580 (1xEV-DO)
Installation New Watcher and Firmware
Upgrade (6.8MB) 5/3/2007
How-To
Configure Watcher (920kB) -5/3/2007
Maxon MiniMax (1xEV-DO)
Installation
V1.1.5.7EU_SP (9.8MB) 5/3/2007
Telstra Connection Manager
TCM Ver 2.3.0 (18MB)
5/3/2007
TCM Ver 2.3.0 User Guide (2.3MB)
-5/3/2007
How-To
Configure TCM (256kB) 5/3/2007
BlackBerry
Using
a GPRS/Edge BlackBerry Handheld as a modem (486kB) 5/3/2007
Installing
Sensis Whereis Navigator on BlackBerry 8800 (26kB) 9/10/2007
External Antennae for Next G PC Cards and
Modems
External
Antennae for Next G PC Cards Part Numbers (25kB) 5/3/2007
Panorama
Antennas (1.5MB) 10/10/2007
Speed/Usage Utility Tools
|
DU Meter Speed Meter Application for Windows XP |
|
|
Internet Based Speed Meters (browser based) |
|
|
|
|
|
Telstra 3G/GPRS Usage
Meter (browser based |
http://www.telstra.com.au/mobile/services/my_data_usage.html |
|
vxUtil
Ping Utility Applet for Windows Mobile PDAs |
Documentation
Introduction to Wireless Data Applications
Telstra
Mobility White Paper Mobilising for Competitive Advantage (1.9MB)
5/3/2007
Telstra
Mobility White Paper Mobilising for Competitive Advantage (short version)
(840kB) -5/3/2007
Mobile
Connections Handy Hints (170kB) - 6/3/2007
Technical Network Descriptions
Wireless
Data Application Guide - GPRS EDGE HSDPA IP WAN (870kB) 16/1/2008
Wireless Data
Application Guide - 1xEV-DO (104kB)
5/3/2007
Wireless IP WAN Framed
Routing
Devices that are
generally used with Wireless IP WAN Framed Routing are the Call Direct CDM882,
Ericsson W25 and the Cisco HWIC Card.
Next
G Wireless Router Modem to Extend an IP Subnet using Wireless IP WAN (49kB)
- 27/4/27
How to Order Frame
Routing (130kB) - 5 September 2007
How-To Docs
VPN
Client Configuration (2.4MB)
Internet VPN Trouble Shooting Guide for 1xEV-DO 5/3/2007
Wireless IP WAN
Starters Guide (143kB) - 5/3/2007
Adding New
Usernames to Wireless IP WAN using FFNC (350kB) - 1/5/2007
Thin
Client Embedded XP Config (HP t5720) (40kB) - 20/6/2007
How to Use My Data Usage (1kB) -
28/9/2007
Disclaimer
The contents of this
website are subject to change without notice. All efforts have been made to
ensure the accuracy of its contents. Notwithstanding, Telstra Corporation
Limited (ACN 051 775 556) does not assume responsibility for any
errors/omissions nor for any consequences arising from any errors/omissions in
the contents of this website.
Queries and requests for info to appear on this site to support.